UX Magazine | Defining and Informing the Complex Field of User Experience (UX)

Dana Chisnell

UsabilityWorks

BIO

Dana has helped hundreds of people make better design decisions by giving them the skills to gain knowledge about users. She's the co-author, with Jeff Rubin, of Handbook of Usability Testing Second Edition. (Wiley, 2008) Visit Dana's website at usabilityworks.net or follow her on Twitter @danachis.

ON THE WEB

Website: http://usabilityworks.net

Twitter: http://twitter.com/danachis

Articles By This Author

What You Really Get From a Heuristic Evaluation

Understanding what heuristic evaluations can and cannot do for your product.

February 19, 2010

Pleasant Things Work Better

With the principle of "make it pleasant, make it pleasing," products can make users smile.

January 25, 2011

Review of the New UX Book "Remote Research"

Usability pro Dana Chisnell reviews the new book by Nate Bolt and Tony Tulathimutte.

May 25, 2010

Beyond Frustration: Three levels of happy design

It's not enough to just be usable—products actually have to make people happy.

June 16, 2010

Where Do Heuristics Come From?

Knowing the origin of a heuristic is important to making good design decisions.

March 03, 2010

Are You Designing or Inspecting?

The differences betweeen guidelines and heuristics in designing and testing UIs.

April 09, 2010

Beyond Task Completion: Flow in Design

In flow, the experience is rich and deep, and helps users be productive and highly creative.

October 07, 2011

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