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Bec Purser's picture

Bec Purser

Customer Experience Consultant , CXCO
Expertise: Customer Experience

BIO

Bec Purser is a customer experience consultant at CXCO in Sydney, who is passionate about design research, design strategy and experience design, with a history in advertising strategy and graphic design. She's worked with clients across finance, media, government and professional services to design customer experiences online solutions and service design.

Current obsessions include location based social media, non-mouse interactions and silversmithing. 

ON THE WEB

Website: https://becpurser.com
Twitter: https://twitter.com/bec_purser
LinkedIn: http://www.linkedin.com/in/becpurser

Articles By This Author

Being Predictable
Meeting or matching user expectations, whether in an initial experience or a repeat one, relies on successfully matching the customer’s mental model.
June 21, 2011
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