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Defining and Informing the Complex Field of User Experience (UX)
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The Strategic and Tactical Aspects of UX Leadership
Looking at UX management from a military perspective reveals a need for both tactical and strategic leadership roles.
Dark UX: The Elements of The Video Gambling Experience...
Slots and other electronic gambling machines often employ dark design patterns that encourage users to spend and play more without stopping or burning out.
A Deep Dive Into Customer Experience
Many of the tools in your UX kit can be put to work in customer experience, which looks at how customers perceive every interaction with a company.
Quantitative Research and Eye-Tracking: A match made in...
Usability testing becomes more effective when you combine quantitative data with eye tracking results that have been cross-referenced using qualitative research
Tectonics of UX: Drifts, shifts, and changes in the user...
As UX moves closer to human-centered design, taking a values-led approach allows for deeper consideration of the many contexts within which users exist.
Break Point Analysis: Gaining insight into customer...
A data visualization method that maps customer satisfaction levels, break point analysis lets you invest wisely in improving user experience.
Determining an Hourly Rate: A (Sometimes) Necessary Evil...
Deciding what to charge potential clients as a freelance UXer requires balancing your skill set and replaceability against going rates in the marketplace.
Win This Book! Design for Care: Innovating Healthcare...
We're giving away three digital copies of the new Rosenfeld Media book, Design for Care: Innovating Healthcare Experience, by Peter H. Jones.
UX Magazine Staff
Book Excerpt: Design For Care
An excerpt from the "Design Research for Healthcare Services" chapter of the new book Design for Care explains participatory scenario design in the context of...
Peter H. Jones
Hosting a Page Description Workshop
If you want to create a Page Description Diagram that reflects the needs of your stakeholders, consider inviting them to a Page Description Workshop.
Embracing the UX Spectrum
Empathy, creativity and systems thinking play crucial parts in the design of successful experiences and can also foster consensus within the UX community
Designing Down from Science Fiction: A Staged Approach...
The user interfaces presented in science fiction can be a huge source of inspiration, but designing down is often required to make them an approximate reality.
Hey, Information Architect, What Do You Do?
If you are or have ever been an IA, we want to hear about your skills, techniques, outputs, and responsibilities.
UX Magazine Staff
The Evolution of the Online Dating Experience
Getting into the nitty-gritty of online dating reveals a complex user experience evolving toward the ubiquity of social networking.
How Chief Customer Officers Orchestrate Experiences
When used correctly, a Chief Customer Officer can drive customer experience efforts that change the way a company operates for the better.
Packaging as Media and the Future of Customer Experience...
The experience of shopping will change as emerging technologies alter the way products are packaged and presented to consumers.
Participatory Design in Healthcare: Patients and doctors...
Designing with input from users is especially valuable when creating complex and critical products for patients and their doctors.
How to Design for the Gut
Designing for visceral reactions in your users can create experiences that deliver emotional satisfaction and drive habitual use.
UX Magazine is Now Responsive
UX Magazine is now responsive and running on Drupal 7.
UX Magazine Staff
The Experience Tells The Story
An original don of advertising, David Ogilvy's 11 principles for creating great campaigns still ring true today.
Control and Transparency
A study of North American consumers shows that users are comfortable sharing their personal information when they know exactly how it will be used and shared, and are...
Who Are We and What Are We Doing?
An in-depth look at the field of user experience shows that despite some truly explosive growth, we've still got some maturing to do.
Jonathan Anderson | UX Magazine
A shared company espresso machine is just one way to create a collaborative atmosphere that gets vital information flowing across teams.
Hiring the Right Designer
An intimate look at the hiring process of a successful, user-centered New York design firm.