Article No. 1,266 | July 2, 2014
A divisive tool among practitioners, personas can bring the perspective of your end users into the design process and help build consensus among stakeholders.
Article No. 1,265 | June 27, 2014
Post-Service Personas help you understand the emotions of users after they end their relationship with a service or product, leading to better closure experiences.
Article No. 1,264 | June 27, 2014
A workshop activity that forges alignment on user needs, goals, and pain-points, Persona Empathy Mapping bridges the gap between personas and design concepts.
Article No. 1,263 | June 27, 2014
A closer look at the results in the Interaction Design Innovation category of the international Design for Experience awards.
Article No. 1,262 | June 25, 2014
To offer a truly competitive customer experience companies need to rethink the relationships between customers, employees, partners, and their operating environment.
Article No. 1,261 | June 25, 2014
Arrogance and seven other common mistakes can easily derail a design project. Avoid them all.
Article No. 1,260 | June 24, 2014
Taking data with the richness of what Minority Report showed us and giving it the kind of approachable interface seen in Her.
Article No. 1,259 | June 23, 2014
We're on the ground at Forrester's Forum for CX pros in NYC, June 24-25.
Article No. 1,258 | June 23, 2014
Understanding the labor issues at the core of the agile manifesto can help experience designers find news ways of working to enlighten developers.
Article No. 1,257 | June 19, 2014
Understanding the user-centered goals driving product design will help developers add extra value as the software development process continues to evolve.
Article No. 1,256 | June 18, 2014
Following cues from cognitive science can help you create information dashboards that users can process reliably and quickly.
Article No. 1,255 | June 17, 2014
An idea for an app that delivers fresh lobster and crab to the Bay Area is realized at ProtoHack, a code-free prototyping hackathon.
Article No. 1,254 | June 16, 2014
Products like Google Chromecast are creating new pathways for user-friendly connections between televisions and Internet content.
Article No. 1,253 | June 12, 2014
UX experts Aaron Gustafson, Steve Portigal, and Whitney Quesenbery discuss the evolution, sophistication, and occasional creepiness for voice-recognition technology.
Article No. 1,252 | June 11, 2014
Content needs to be packaged and designed in the same compelling ways that products are in order for users to respond to its directives.
Article No. 1,251 | June 10, 2014
An excerpt from the new book Interface Design for Learning offers strategies for supporting community-building, collaborative learning, and successful social interaction.
Article No. 1,250 | June 9, 2014
A survey of common mistakes companies make when working with experience design practitioners provides guidelines for UX success.
Article No. 1,249 | June 5, 2014
UX professionals can learn a lot about how to deliver a forceful, commanding, and compelling pitch from Mad Men's Don Draper.
Article No. 1,249 | June 4, 2014
A closer look at the results in the Mobile Solution or Application category of the international Design for Experience awards, featuring the winner: we are experience.
Article No. 1,248 | June 3, 2014
A closer look at the history of mobile design and technology reveals common misconceptions that are making it difficult to move forward with clarity.
Article No. 1,247 | June 2, 2014
A review of the newest version of the live-radio listening mobile app TuneIn finds some frustrating usability issues—especially for longtime users.
Article No. 1,246 | May 29, 2014
With iOS 7, Apple seems poised to expand its reach into a wider portfolio of digital products, something designers should consider in the omnichannel world of mobile.
Article No. 1,245 | May 28, 2014
By controlling the front end of mobile apps from the back end we can build customized experiences at runtime, creating cleaner interfaces and reducing load times.
Article No. 1,244 | May 27, 2014
Being a successful mobile designer requires an evolved understanding of how people use their devices, a robust toolkit, and the flexibility to adapt to new technology.