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Customer Experience Nirvana
Bringing together marketing and UX efforts in the management of digital touchpoints.
Crafting the UX of REI's Retail Experience
Translating REI's warm, hand-crafted in-store experiences into the digital space.
Search suggestions make it much easier for users to find the right results on the first try.
Treating Users as Customers
Designers need to think beyond just the user's journey to consider the experience of being a customer.
Mobile User Experience Trends on the Horizon
A look at several future trends of significance for UX practitioners.
How To Prototype And Influence People
Generating support and buy-in using prototypes to sketch an idea and inspire participation.
The Pretty Speedy Redesign
Ethnography in Industry: Methods overview
Ethnographic data collection methods used to understand populations or situations of interest.
User and Customer Experience in a Member Services Organization
How customer experience trends are affecting AAA's business.
The Evolved User Experience
Adopting social technologies in user research to get rapid, up-to-date user information and feedback.
Command Lines: Alive & Kicking
Command lines aren't antithetical to usability; they have a place in modern interaction design.
Designing for the objective psychological underpinnings that influence perception and UX.
Plain Language Tenets in UX
Plain language can help people find what they need, and understand what they find.
Friction Can Be a Good Thing
A discussion with Daniel Burka, UX designer turned game designer, about game dynamics in UX.
Profiling TIAA-CREF's UX Practice
How the financial services company is building up its UX practice and culture.
Cynthia Gage Kellam
UX, Bathrooms, and Mad Men
Christine B. Whittemore
Beyond the Medical Chart
The power of visual representation of data to inform and affect health and medical science.
Design For Mobile
UX Mag Senior Editor Juan Sanchez recaps the trends and ideas he found at the Design for Mobile conference.
Playing in the Sandbox
Purposeful play through experimentation can be exciting and rewarding, and stimulates creativity.
The Invisibility of Disability
Addressing the gaps in the existing frameworks that define disability with a more inclusive approach.
Announcing the winners of the "Simple and Usable" book givaway
UX Magazine Staff
Everyone Forgets Memory
What did your customer remember after using your product? Will they share their memories with others?
Rethinking the Mobile Web
A pragmatic look at creating an accessible and inclusive mobile experience.
Announcing the winners of the "Designing the iPhone User Experience" book givaway
UX Magazine Staff