UX Magazine

Defining and Informing the Complex Field of User Experience (UX)
Article No. 739 October 6, 2011

Apology for RSS issues and duplicates

You may have noticed that we've recently migrated to a new version of our site. Our goal in the redesign has been to make the site easier to read and navigate, and to give you easier access to the wealth of articles in our archive.

During the changeover to our new site, several things got mangled in our RSS feed. The link tag, which makes it easy to click through to the article on our site, got stripped. And we neglected to include a guid (globally unique ID) tag that helps RSS readers determine whether an article is new or not. The result has been that for the past few days our RSS feed has been hard to use, and you may have seen the most recent ten articles duplicated in your RSS client, or marked as new when you'd already read them or flagged them as read.

We'd like to apologize emphatically for these mistakes and for any irritation or confusion it may have caused for you. As people on Twitter love to point out, it's ironic when a site about UX gives its users a poor experience. It was not an attempt to generate extra traffic to those articles; it was just a technical snafu in the midst of a big change to our site.

We believe we've corrected the issues that caused the duplication of articles in our feed, however, that duplication may occur one more time as we commit the fix to our production server and resume publishing. Sorry for that!

If you run into any issues or have any suggestions for us, we'd love it if you'd let us know using our Get Satisfaction page at http://uxm.ag/feedback. We're better as publishers and editors than we are as designers or engineers, so any constructive feedback is tremendously helpful to us.

We appreciate your subscription and support!


User Profile

Jonathan (@first_day) is a tech-focused jack of all trades and the editor-in-chief of UX Magazine. He is also the author of Effective UI: The Art of Building Great User Experience in Software, published by O'Reilly Media. Through its partnership with UX Magazine, Jonathan is also a senior advisor to Didus, a recruiting and career development company focused on user-centered professionals. As well, Jonathan is Managing Director, Product Strategy & Design for Dapperly, a fashion-oriented software product startup, and he is the Principal of First Day, a small private equity and consulting company. From 2005 to 2009, Jonathan helped found EffectiveUI, a leading UX strategy, design, and development agency focused on web, desktop, and mobile systems.

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Well done, Jonathan. As one who subscribed to the feed very recently, I was tempted to unsubscribe when duplicate entries kept arriving. This apology is well crafted and well timed, and should serve as an example for all of us in the content business, who will, almost without exception, find ourselves one day needing an effective contingency communication plan.

The explanation is much appreciated. I was wondering. Carry on with the excellent work!

This design lacks the character of the old design. This design feels very steril. But you post some really good content.

Hey, no need to apologize -- stuff happens :) the new site looks great!