UX Magazine

Defining and Informing the Complex Field of User Experience (UX)
Article No. 81 November 6, 2006

Creativity 2.E

Are you a Planner who thinks about design? Maybe you are a designer who obsesses about the business impact of your designs. Or you might be an Information Architect who thinks about motion, transitions, multimedia, and uses tools like storyboarding and visual scenarios. Or how about a Developer who comes up with the “big idea”?

If you haven’t noticed, creativity is evolving.

The perception of creativity itself is slowly but surely transitioning into a mutated and adapted life form. In the traditional world, a “creative” person usually meant someone with savant-like talents excelling in a specific creative discipline defined by fairly concrete parameters. Copywriters wrote copy. Art Directors directed art. There are still talented visual designers who can make anything look good. Brilliant copywriters who can come up with that magnificent tag line which stops you in your tracks. And don’t forget about smart, methodical Information Architects who devote their existence to usability and being an advocate for the end user.

These skills, talents and abilities are needed – no doubt about it. But what’s also needed is the evolution of them – the next iteration. But what does this look like? An Information Architect who completely grasps Human Computer Interaction but can also think fluidly – can do things like rapidly create prototypes, facilitate user testing, understand visual design and occasionally write copy. This kind of individual possesses a multi-dimensional creative brain that has evolved over time.

This type of mind is capable of creating customer experiences which provide competitive advantage in a fast moving world where customers are increasingly calling the shots.

In this world marketing/advertising/technology/and customer experience all blur together. So what does this mind look like? I have a perspective:

Anatomy of the new creative mind
(Click here for a larger version)

Mind with consumer behavior evolving toward a more empowered status – the definition of creativity has shifted from one-dimensional skills to a four-dimensional type of creativity that blends logical thinking with creative problem solving. Individuals possessing this “New Creative Mindset” blend Analytical, Expressive, Curious and Sensual qualities into their thinking process. The result is a holistic approach to creativity that is effective across multiple touch points and experiences.

Can an Information Architect embody this kind of mindset? What about an Account Director? I think as human beings we are all capable of thinking like this. But as designers, communicators, marketers and creators of experiences – for us, it’s even more critical to become multi-dimensional creative thinkers and problem solvers. I’m not the only one talking about this. Tim Brown from IDEO evangelizes ‘Design Thinking’ and ‘T-shaped People’. Both principles are related. Design Thinking encourages Designers to think past aesthetics and design simple solutions for complex problems. T-shaped people have a core competency but branch out into other areas and can do them well (thus forming a T). And of course there is the new kind of collaboration that comes with this – where we combine people with diverse skill sets who often times speak very different languages but need to come together to make their collective and diverse skills work together. This kind of collaboration sounds easier than it actually is, because when you get a few T-shaped people together, they tend to “play in each other’s sandbox”. Translation? Egos need to be unlearned. In short, it’s not just about T-shaped people.

It’s about how we work together to create something that people will want to use, experience and ultimately – compel them to take action.

You could call this kind of collaboration – T-Shaped Creativity:

T-Shaped Creativity

I don’t think that any of this is very new. It’s been happening for a while. In my time spent at agency.com, we developed page-less prototypes, pushed technology like Flash + Ajax and created human-centered “web applications”. But with the rapid and pervasive nature of Web 2.0 going mainstream – it’s becoming mandatory to be able to think and execute like this. Need proof? Take a look at this collection of thoughts + work from a recent grad of the IIT Institute of Design. Notice anything about how he approaches his work? He’s a “designer”, but aesthetics are only one small part of how he exercises his creativity. In fact, this brand of creativity is more like creative problem solving vs. the way many people still traditionally view creativity. And what about the teams? Aside from this evolved creative individual, what kind of team is needed to drive the next generation of communication, interaction and marketing engines? There’s not a clear answer to this question, but signs are heading toward smaller interdisciplinary teams composed of individuals possessing complimentary skill sets and overlapping talents.

So where does this all go from here? If you feel like you fit the bill, you’re probably thinking about how marketable you are right now. And remember, we’re not talking about a “jack of all trades” here. “Creativity 2.E” is not about doing everything and learning every application under the sun. It’s about being curious, empathetic, analytical, insightful and expressive all at the same time. It’s about being willing to do anything to get into the heads of your customer/user. It’s about adopting new tools, techniques and artifacts to help make your case for creating the right kinds of communications, interactions and experiences. So what to do if you’re feeling left out?

Resist the urge to become defensive and territorial – put that energy into developing an acute sense of curiosity and optimism. Become like a child.

Participate in the emerging media. Start a blog, update your site or if you don’t have one – set it up. Dive into the digital social communities and be willing to do what your customers do. Try methodology that you might not ordinarily consider. PowerPoint isn’t just for presentations. Flash isn’t just for motion. Move past boxes, arrows, colors, layouts, charts, funnels, and metrics.

Creativity 2.E is both old and new – and like evolution, will continue to change and modify over time. The question is will we?

ABOUT THE AUTHOR(S)

User Profile

<p><a href="http://www.davidarmano.com">David Armano</a> is a Creative Director at <a href="http://www.digitas.com/">Digitas</a>. His personal blog, <a href="http://darmano.typepad.com/logic_emotion/">Logic+Emotion</a>, exists at the intersection of Marketing 2.0, Brand Engagement and Experience Design—where passive consumers are transformed into active participants.</p>

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Comments

76
63

hello.. i want to thanks you..Very good article. This will really help me thank you...

67
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If ever there was a common problem faced by most working adults when it comes to losing weight it’s this one: There simply aren’t enough hours in the day to be able to devote enough time to it.

57
78

Any updates. New interesting thoughts. kate

80
69

I have to agree. I started my career as a graphic designer focusing on print design, but I started slowing moving into web design around 1998. While learning about web design I started wondering about better ways to build a site and a started getting into information architecture. Now that I was understanding information architecture I thought I should learn different ways of user interaction withing my designs and I start reading about ajax.

I think this evolution is extremely necessary to first get into the head of who you are creating for but more importantly understanding your own design process and how it can help improve the effectiveness of each project you work on.

On a side note there are two typos:
‘?rt Directors’ ‘?he result is’

71
74

Good article. It’s always nice to read something that brings more into focus something you’ve thought about for a long time.

71
73

Interesting article – enough so to warrant pointing out these other ‘typos’:
-Mind With consumer behavior… (unnecessary capital)
-Both principals are related… (S/B principles)
-Ego’s need to be unlearned… (no apostrophe needed)
-...page less… (S/B pageless or page-less)

67
69

Maria & Keegan: Thank you for taking the time to point them out.

74
61

EXCELLENT article! I have a traditional graphic design background (BFA). I started out designing websites, worked on more development skills, developed my usability and information architecture skills, worked with product and business leads and so on and so forth since 1997. Right now I am getting to use all my skills at once in conjunction with an excellent agile team and a boss who supports this in all of us. I can’t tell you how much knowing and working on the entire set of skills has helped! You mention “I don’t think that any of this is very new. It’s been happening for a while.” It completely agree, but how many of us are doing it or more importantly getting the chance to do it? One thing I have noticed is there’s still the thought process of a job req where for example: if you’re a designer, you shouldn’t/don’t need to be developing. I have managed to sidestep this by finding the right companies where they’re not afraid of a person with multiple, equally as good skills, however I have seen the traditional job req mentality all too often. I’ve been asked, “Well this is just a design job… will you be bored?” It can be stifling and confusing to people who think more like your article and not everyone wants to just start their own business. Would love to hear your thoughts on how companies can adapt to this Creativity2.E idea! (Or another article geared towards that)
P.S.Thanks for your comment on my blog :)

67
70

EXCELLENT article! I have a traditional graphic design background (BFA). I started out designing websites, worked on more development skills, developed my usability and information architecture skills, worked with product and business leads and so on and so forth since 1997. Right now I am getting to use all my skills at once in conjunction with an excellent agile team and a boss who supports this in all of us. I can’t tell you how much knowing and working on the entire set of skills has helped! You mention “I don’t think that any of this is very new. It’s been happening for a while.” It completely agree, but how many of us are doing it or more importantly getting the chance to do it? One thing I have noticed is there’s still the thought process of a job req where for example: if you’re a designer, you shouldn’t/don’t need to be developing. I have managed to sidestep this by finding the right companies where they’re not afraid of a person with multiple, equally as good skills, however I have seen the traditional job req mentality all too often. I’ve been asked, “Well this is just a design job… will you be bored?” It can be stifling and confusing to people who think more like your article and not everyone wants to just start their own business. Would love to hear your thoughts on how companies can adapt to this Creativity2.E idea! (Or another article geared towards that)
P.S.Thanks for your comment on my blog :)

71
65

Maria & Keegan: Thank you for taking the time to point them out.

73
78

Interesting article – enough so to warrant pointing out these other ‘typos’:
-Mind With consumer behavior… (unnecessary capital)
-Both principals are related… (S/B principles)
-Ego’s need to be unlearned… (no apostrophe needed)
-...page less… (S/B pageless or page-less)

63
69

Good article. It’s always nice to read something that brings more into focus something you’ve thought about for a long time.

66
68

I have to agree. I started my career as a graphic designer focusing on print design, but I started slowing moving into web design around 1998. While learning about web design I started wondering about better ways to build a site and a started getting into information architecture. Now that I was understanding information architecture I thought I should learn different ways of user interaction withing my designs and I start reading about ajax.

I think this evolution is extremely necessary to first get into the head of who you are creating for but more importantly understanding your own design process and how it can help improve the effectiveness of each project you work on.

On a side note there are two typos:
‘?rt Directors’ ‘?he result is’