- Customer Experience, Design Theory, Interaction Design, Product design, Visual Design
Why It’s Time to Leave UX Laws Behind
- In today’s frenetic technological age, there is less room for creativity and the one-size-fits-all approach often prevails when it comes to design.
- Although automation has numerous benefits, it also over-relies on UX laws and decreases the eagerness to experiment. This, in turn, hinders innovation and promotes a restrictive UX approach that seeks to “trap” users.
- UX/UI specialists have the power to reshift the focus in the current UX trends to foster creativity and give users more freedom.
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- December 8, 2021
- Conversational Design, Customer Experience, Design Theory, Interaction Design, Interface and Navigation Design, Product design
Exploring chat options can be daunting but here are some UX considerations for when refreshing or building your chatbot design.
Chatbot design has specific UX considerations to create exceptional conversations. In this article, the author recommends making sure to:
- Be conscious of the size and placement of sticky chat elements
- Keep the chat feature accessible without relying on a sticky chat element
- Avoid non-user initiation of chat dialogs
- Encourage users to search for information with an FAQ or navigational assistant prior to using live support
- Be clear about how the user should engage with the chatbot, and adjust messaging for offline hours
- Particular attention has to be paid to sticky chat elements, feature accessibility, pop-ups, navigation and offline assistance.
Read the full article for a breakdown of how to pay attention to these details while getting started with conversational design.
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- December 1, 2021
- Conversational Design, iPhone, Voice & Natural Language
Ideas from Vonage: How to leverage technology to create impressive IVR experiences
- Traditional IVR technologies often provide bad experiences – research from Vonage shows that the majority of people report having a bad experience with IVRs (Interactive Voice Response)
- Companies are compromising on good UX because the voice technologies they’re using are outdated and hard to change
- Vonage has partnered with OneReach.ai to quickly create impressive IVR experiences that focus on UX, and it takes days and weeks to build rather than months and years
- Read the full article and watch the video for inspiration on voice UX from an insurance use case
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- November 23, 2021
- Customer Experience, Employee Experience, The Evolution of Research
If you’re a tech-led company, chances are you’re experiencing growth at an incredible rate these days. Are you hiring in a way that’s going to strategically improve your products and services? Is there a cohesive experience for your customers across touch points? Are you pausing long enough to ensure that all the late nights, pressure, and quick feature releases are actually working? Or is your organization operating as the proverbial chicken with its head cut-off?
- Although there are immense opportunities for tech companies to grow nowadays, many experience four types of challenges.
- Typical growing pains concern the management of multiple digital products simultaneously, team composition, releases frequency, lack of UX research.
- The solutions range from creating guiding experience principles to investing more in UX research.
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- November 23, 2021
- Analytics and Tracking, Customer Experience, Development, Product design
Everything but numbers — defining qualities to evaluate progress in project development, designing new ways to evaluate how it responds to the assigned values and the purpose — a response to business plan assessments from a Strategic Design perspective
The author presents his approach to planning and progress evaluation in project development from a strategic design perspective. Some key pieces of advice:
- Don’t underestimate the power of observation during the research stage, even if it’s hard to convey its value to stakeholders.
- Building a “development matrix” might help to define desired outcomes and the worst-case scenario. A “development matrix”:
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- helps to define a spectrum of possible outcomes to assess how key functions performed
- makes it easier to improve the product at different stages and take into consideration both functional and emotional expectation
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- November 12, 2021
- Customer Experience, Design, Design Theory, Product design
“Holistic design” sounds like a new flashy trend that’s used without a real meaning behind it. However, the term was present long before UX design was born. Nowadays, when we use “product design” for digital products and “industrial design” for things, “holistic design” makes a comeback to UX design.
- To apply holistic design principles is to consider different facets of a product, stakeholders’ interests and the environment within which it functions.
- Best practices of holistic design consist of involving stakeholders, being sustainable, creating an ecosystem, and, last but not least, going beyond digital.
- When it comes to holistic design in UX, it’s essential to apply design thinking and reflect on the design system, make sure that solutions are inclusive and consistently invest in UX research.
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- November 9, 2021